> For the complete documentation index, see [llms.txt](https://wilcode-net.gitbook.io/wilcode-apps/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wilcode-net.gitbook.io/wilcode-apps/ebay-importer-app/how-to/cancel-subscription.md).

# Cancel subscription

You can cancel your paid plan at any time and move back to the **Free** plan.

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BEFORE YOU GO

**Having an issue? We can help.**

Many subscription cancellations are caused by issues that can be resolved quickly, such as setup problems, products not syncing, or billing questions. If you're experiencing any issues, our support team is happy to help before you cancel.
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<p align="center"><a href="https://tawk.to/chat/6a328f3217693e1d43ea90f9/1jranuncv" class="button primary">Chat with support</a></p>

### Cancel from the app

To cancel your subscription, go to **Admin → Settings → Billing** and cancel your app subscription. This page explains the cancellation process, what happens after you cancel, and answers common billing questions.

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Subscriptions are billed and managed through **Shopify**, so any change goes through Shopify's billing page. The charge also appears on your regular Shopify bill.
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### What happens after you cancel

* Your products **stay** in your store — nothing is deleted.
* Paid features are switched off: **bulk import**, **per-product / collection markup**, and **price & stock auto-sync** stop working.
* You return to the **Free** plan's monthly import allowance.

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There are two ways to cancel your subscription:\
• **Cancel at the end of the billing period:** Your subscription won't renew, and you'll keep access until your plan expires.\
• **Cancel immediately:** Your subscription ends right away, and you'll lose access to any remaining time in your current billing period.
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If you re-subscribe later **and the app has not been uninstalled**, your paid features are restored automatically. Your existing products and app settings are preserved.
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**IMPORTANT**

The app's data and your Shopify store's data are separate.

According to Shopify's app data policy, uninstalling the app permanently deletes all app data, including imported product records, settings, pricing rules, and sync history.

All app's data is permanently deleted 48 hours after the app is uninstalled.

Products that have already been imported into your Shopify store are **not** deleted and remain unchanged.
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**If you reinstall within 48 hours of uninstalling, your app's data is restored automatically. After 48 hours it is permanently deleted and the app no longer retains any of it.**
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***

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**Need help?** Open the **Support** menu in the top-right corner of any app page and choose [Live Chat](https://tawk.to/chat/6a328f3217693e1d43ea90f9/1jranuncv) or **Email support**.
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