> For the complete documentation index, see [llms.txt](https://wilcode-net.gitbook.io/wilcode-apps/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wilcode-net.gitbook.io/wilcode-apps/amazon-importer-app/faq/top-questions-explained.md).

# Top questions explained

<details>

<summary>How do I fulfill and ship orders?</summary>

The app runs in **manual mode**. When you get an order, open the same product on Amazon, buy it, and enter **your customer's** shipping address (not your own).

When Amazon gives you tracking, mark the order **fulfilled** in Shopify and add the tracking number.

</details>

<details>

<summary>What happens if a product goes out of stock on Amazon?</summary>

If **Sync product availability** is on, the app marks the product as unavailable in your store (it turns off **Continue selling when out of stock**), so it shows as sold out.

When the product is back in stock on Amazon, the app automatically turns **Continue selling when out of stock** back on, making the product available for purchase again.

See [How price and stock auto-sync works](/wilcode-apps/amazon-importer-app/faq/how-price-and-stock-auto-sync-works.md).

<figure><img src="/files/zoFGYPYjjGcWjCzemwAG" alt=""><figcaption></figcaption></figure>

</details>

<details>

<summary>How do I find my Amazon Affiliate ID?</summary>

If you don't have one, register at [affiliate-program.amazon.com](https://affiliate-program.amazon.com) — note that new accounts must make at least **3 qualifying sales within 180 days**.

If you're already a member, your tracking ID is in the Amazon Associates dashboard. It looks like `yourstore-20` for U.S. accounts.

<figure><img src="/files/peyoeVBmZRr2Ovrkf1Ut" alt=""><figcaption><p>Associates portal with ID highlighted</p></figcaption></figure>

</details>

<details>

<summary>Can I edit a product after importing it?</summary>

Yes. Imported products are normal Shopify products — edit the title, description, images, or price in your Shopify admin.

{% hint style="info" %}
**Tip:** Import as **Draft** if you want to edit the product before customers can see it.

If **Price Sync** is enabled, prices follow Amazon. To set a manual price, disable **Price Sync** for that product on its **Product Details** page so the app no longer updates its price.

See [Control sync per product and per variant](/wilcode-apps/amazon-importer-app/how-to/turn-on-price-and-stock-auto-sync.md#control-sync-per-product-and-per-variant)
{% endhint %}

</details>

<details>

<summary>I imported the same product twice — what now?</summary>

The app detects duplicate products. When you preview a product you've already imported, it offers to **update** the existing product instead of creating a copy, keeping your collections and settings.

</details>

<details>

<summary>Why is the Buy on Amazon button not showing?</summary>

Check that: you've entered your **Amazon Affiliate ID**, the **app embed** is enabled in your theme, the button is turned **on** for that product, and your plan includes the affiliate feature. See [Set up the Amazon affiliate button](/wilcode-apps/amazon-importer-app/how-to/set-up-the-amazon-affiliate-button.md).

</details>

<details>

<summary>Which Amazon marketplaces can I import from?</summary>

The app supports imports from most Amazon marketplaces worldwide, including the US, Canada, UK, Germany, France, Italy, Spain, Japan, Australia, and more.

Select the correct marketplace in **Settings** (Store defaults) before importing to ensure the product is imported with the correct price and currency.

{% hint style="info" %}
You can import products from any supported Amazon marketplace, even if it uses a different currency than your Shopify store. The app automatically converts prices to your store's currency during import.
{% endhint %}

</details>

<details>

<summary>How are product images imported?</summary>

All images are imported for the main product. Each variant imports only one thumbnail image.

</details>

***

{% hint style="info" icon="comments-question" %}
**Still stuck?** Open the **Support** menu in the top-right corner of any app page and choose [Live Chat](https://tawk.to/chat/6a328f3217693e1d43ea90f9/1jranuncv) or **Email support**.
{% endhint %}


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