> For the complete documentation index, see [llms.txt](https://wilcode-net.gitbook.io/wilcode-apps/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://wilcode-net.gitbook.io/wilcode-apps/amazon-importer-app/faq/subscription-questions.md).
# Subscription questions
What plans are available?
The app offers a **Free** plan as well as various paid subscription tiers. Each plan comes with a monthly import allowance and unlocks advanced features as you move up. You can view all options on the **Plans** page inside the app.
*Note:* If you choose to upgrade, Shopify will automatically begin billing you for the selected paid plan. Please be careful when changing plans to avoid accidental upgrades, as you are responsible for any charges you authorize.
What's included in each plan?
Higher plans unlock more features. As a guide:
| Feature | Minimum plan |
| ------------------------------ | ------------- |
| Import by URL | Free |
| Buy on Amazon affiliate button | Any paid plan |
| Bulk import (CSV / URL list) | Pro |
| Import by seller storefront | Pro |
| Per-product markup override | Pro |
| Per-collection markup rules | Elite |
| Price & stock auto-sync | Elite |
Check the **Plans** page for the current details and import allowances.
How does the import allowance work?
Each plan includes a limited number of imports. You can track how many you've used and your reset period on the **Plans** page. Bulk and seller imports also count against this allowance.
How am I billed?
All app subscription charges are controlled and processed entirely by Shopify. When you install an app with a recurring charge, Shopify will display a prompt asking you to confirm the subscription details and the date of your first charge. After you approve, Shopify will send a confirmation email documenting your consent.
Your app charges will appear on your regular Shopify invoice. For security and privacy reasons, we never have access to your payment methods or billing information. To view or change your plan, open the **Plans** page and select **View plans & billing**.
What happens if I upgrade to a paid plan?
When you upgrade to a paid tier, your paid subscription is activated immediately, starting your first billing cycle. Shopify will bill you for the next 30-day period. For more details on subscription timelines, please visit the [Shopify Help Center](https://help.shopify.com/en/manual/your-account/manage-billing/billing-charges/types-of-charges/third-party-charges/app-charges#subscriptionsur-invoice/apps#subscriptions).
How do I cancel my subscription?
To cancel your subscription, go to **Admin → Settings → Billing** and cancel your app subscription. This page explains the cancellation process, what happens after you cancel, and answers common billing questions.
Your products and settings are kept, but paid features are switched off. Full details: [Cancel subscription](/wilcode-apps/amazon-importer-app/how-to/cancel-subscription.md).
What happens to my products if I downgrade or cancel?
Your products stay in your store — nothing is deleted. Paid features (bulk import, markup rules, auto-sync, affiliate button) stop working until you re-subscribe. Because the affiliate feature is off, the Buy on Amazon button is hidden on all products until you upgrade again.
{% hint style="danger" %}
**WARNING**
According to Shopify's app data policy, uninstalling the app permanently deletes all app data, including imported product records, settings, pricing rules, and sync history. Products that have already been imported into your Shopify store are **not** deleted and remain unchanged.
{% endhint %}
What happens if I reinstall the app?
Reinstalling the app terminates any active monthly or yearly billing agreement according to Shopify's rules. Paid features will be deactivated, and you will need to re-approve the plan charges to use them again. If you need any assistance, reach out to us at or via [live chat](https://tawk.to/chat/6a328f3217693e1d43ea90f9/1jranuncv).
Can I get a refund after uninstalling?
Yes, we can issue a refund for the period when the app was not in use after uninstallation.
* **Example:** If you install the app on April 1, Shopify bills you for the period from April 8 to July 7. If you uninstall the app on April 9, we can refund you for the unused period of April 10 to July 7.
* **Important details:**
* Refunds are processed only **after** Shopify receives your payment and pays it out to us.
* Since Shopify bills in advance, charges that appear right after uninstalling usually happen because the uninstall occurred mid-billing cycle.
* For security and privacy reasons, our team has absolutely no access to your payment methods or billing information.
* To request a refund, please contact us at or start a [live chat](https://tawk.to/chat/6a328f3217693e1d43ea90f9/1jranuncv).
* For more information on how Shopify app charges work, check the [Shopify Help Center - App charges](https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions).
Why was I double-charged?
Since Shopify manages all transaction details, we cannot access or edit your payment information. A perceived "double charge" typically happens if the app's billing cycle overlaps with your store's Shopify subscription cycle.
* Please contact **Shopify Support** directly, as they can access your payment logs and provide clarity on your invoice.
* Read more about app billing cycles on the [Shopify Help Center](https://help.shopify.com/en/manual/your-account/manage-billing/your-invoice/apps#subscriptions).
***
{% hint style="info" icon="comments-question" %}
**Need help with billing?** Open the **Support** menu in the top-right corner of any app page and choose [Live Chat](https://tawk.to/chat/6a328f3217693e1d43ea90f9/1jranuncv) or **Email support**.
{% endhint %}
---
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